Privacy Policy

Welvom AI (“Welvom,” “we,” “our,” or “us”) operates the website www.welvom.com and provides AI automation, chatbot, and business intelligence services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.

By accessing our website or using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

a) Information You Provide Directly

• Name, email address, phone number, and company name when you fill out contact or inquiry forms.
• Payment and billing information when you purchase our services (processed securely by third-party payment processors).
• Messages, files, or other content you share when communicating with our team or AI systems.
• Information submitted through audit requests, free-trial sign-ups, or referral programs.

b) Information Collected Automatically

• Log data: IP address, browser type, pages visited, referring URLs, and timestamps.
• Device information: operating system, screen resolution, and device identifiers.
• Analytics data collected via Vercel Analytics to understand site usage and improve performance.
• Cookies and similar tracking technologies (see Section 5).

c) Information from Third Parties

• Publicly available business information used to personalise outreach or demos.
• Referral data when you are introduced to us through our partner or referral program.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our AI services and website.
• Respond to inquiries, schedule consultations, and provide customer support.
• Send transactional emails (booking confirmations, audit results, invoices).
• Send marketing communications where you have opted in, with the ability to opt out at any time.
• Analyse usage patterns to improve our products and user experience.
• Comply with legal obligations and enforce our Terms of Service.
• Detect and prevent fraud, abuse, or security incidents.

We do not sell your personal information to third parties.

3. AI Systems and Your Data

Our AI chatbot and automation tools may process text you submit to generate responses or perform tasks. Inputs to our AI systems may be stored temporarily to improve response quality and for debugging purposes. We do not use client-specific data to train shared AI models without explicit consent.

If you use an AI system we have deployed for your business (e.g., a white-labelled chatbot), the data handling terms in your service agreement govern how that data is processed.

4. Sharing Your Information

We may share your information with:

• Service providers — trusted vendors (email delivery, payment processing, cloud hosting, analytics) who process data on our behalf under confidentiality obligations.
• Business partners — only with your consent, for joint service delivery.
• Legal authorities — when required by applicable law, court order, or to protect the rights, property, or safety of Welvom AI, our users, or the public.
• Successors — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies

We use cookies and similar technologies to remember your preferences, analyse traffic, and improve our services. Types of cookies we use:

• Essential cookies — required for the site to function.
• Analytics cookies — help us understand how visitors interact with the site (e.g., Vercel Analytics).
• Functional cookies — remember your settings and preferences.

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are typically retained for 2 years. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorised access to your account.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Object to processing or request restriction of processing.
• Data portability (receive your data in a structured, machine-readable format).

To exercise any of these rights, email us at welvomai@gmail.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. International Data Transfers

Welvom AI is headquartered in India. If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: