Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services provided by Welvom AI (“Welvom,” “we,” “our,” or “us”) at www.welvom.com. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

Welvom AI provides AI automation systems, chatbot development, business intelligence, and related digital services (“Services”). The specific scope, deliverables, timelines, and fees for any engagement are set out in a separate Statement of Work, proposal, or service agreement (“Order”) executed between Welvom and the client.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent that you meet these requirements. If you are using the Services on behalf of a business entity, you represent that you are authorised to bind that entity to these Terms.

3. Accounts and Access

Some features require you to create an account or provide contact details. You are responsible for maintaining the confidentiality of any credentials and for all activities that occur under your account. Notify us immediately at welvomai@gmail.com if you suspect unauthorised access.

4. Payment and Billing

• Fees for Services are as agreed in the applicable Order. All fees are quoted in the currency specified in the Order.
• Invoices are due within the payment terms stated on the invoice (typically net 14 days unless otherwise agreed).
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
• All fees are exclusive of applicable taxes (including GST/VAT). You are responsible for any taxes applicable to your purchase.
• Refunds, if applicable, are governed by the terms in your individual Order. We generally do not offer refunds for completed work or for subscription periods already in use.

5. Intellectual Property

a) Our Property

All content on our website — including text, graphics, logos, software, and AI models — is owned by or licensed to Welvom AI and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

b) Client Deliverables

Unless otherwise specified in an Order, upon receipt of full payment, Welvom grants you a non-exclusive, perpetual licence to use the custom deliverables created for you. We retain rights to our underlying frameworks, libraries, and methodologies used to build the deliverables.

c) Your Content

You retain ownership of any content or data you provide to us. You grant Welvom a limited licence to use that content solely to perform the Services.

6. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law or regulation.
• Generate, distribute, or store illegal, harmful, defamatory, or obscene content.
• Infringe the intellectual property rights of any third party.
• Transmit malware, viruses, or any malicious code.
• Attempt to gain unauthorised access to our systems or data.
• Use our AI systems to deceive, manipulate, or harm end users.
• Resell or sublicence our Services without our written consent.

We reserve the right to suspend or terminate access if we reasonably believe you have violated these acceptable use standards.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services (“Confidential Information”) and to use it only to fulfil obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

8. AI-Specific Terms

Our AI Services involve probabilistic outputs and you acknowledge that:

• AI-generated content may be inaccurate, incomplete, or inappropriate for your specific context. You are responsible for reviewing outputs before using them in critical decisions.
• We do not guarantee that AI outputs are free from bias, errors, or hallucinations.
• You remain responsible for how you use AI-generated outputs in your business.
• We will not be liable for decisions made on the basis of AI outputs without appropriate human review.

9. Disclaimer of Warranties

Our Services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Welvom AI and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of our Services.

In no event shall our total liability to you exceed the greater of (a) the fees paid by you to Welvom in the three months immediately preceding the event giving rise to the claim, or (b) INR 10,000.

11. Indemnification

You agree to indemnify and hold harmless Welvom AI and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

12. Term and Termination

These Terms remain in effect while you use our Services. Either party may terminate an engagement as specified in the applicable Order. We may suspend or terminate your access immediately if you breach these Terms or engage in conduct that may harm Welvom AI, our users, or third parties.

Upon termination, provisions that by their nature should survive (including intellectual property, confidentiality, disclaimer, and limitation of liability) will continue to apply.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting an updated version on our website and, where appropriate, by email. Your continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

15. Miscellaneous

• Entire Agreement: These Terms, together with any applicable Order, constitute the entire agreement between you and Welvom AI regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger or acquisition.

16. Contact Us

For questions about these Terms, please contact: